CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: o2loc.com@gmail.com
or fill in our contact form:
FAQ
01
Will the O2-LOC fit my size hose and how many do I need?
The O2-LOC is designed to fit the standard 6mm oxygen hose connected by a swivel connector. It is suggested to have an O2-LOC for each connection that uses a swivel connector.
03
Has my order been sent yet?
Our goal is to ship within 5-7 business days after receiving your order.
05
Which methods of payments can I use?
We are currently accepting PayPal.
02
Can you give me more information about the O2-LOC?
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Yes! What would you like to know? Please reach out, the only bad question is the one not asked!
04
Can I track my order?
If you feel your order is missing please reach out and we will help you track it down!
06
My O2-LOC arrived damaged?
Please contact us immediately so we can get you a replacement. An O2-LOC should not be used if broken or damaged.
07
Can I donate to the development of this product?
YES! We are currently accepting donations through PayPal as well. Please find the donate button at the bottom of the page!
RETURN AND REFUND POLICY
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The return or exchange must be initiated within 30 days upon purchase the items. It generally will take 1 - 10 business days to get your refund.
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We will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please contact us immediately.
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Shipping fees, rush order fees will not be refunded. And we do not take the responsibility for return and exchange shipping fees.
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The refund for the item will be based on the actual price you paid to us.